Ceylora

Policy

Returns & Exchanges

At CeYlOrA, we want you to love your sunglasses. If you are not completely satisfied with your purchase, we offer exchanges subject to the following conditions.

Returns & Exchanges

  • Items must be returned within 7 days of the delivery date.
  • We do not offer refunds for change-of-mind purchases.
  • Customers may exchange their sunglasses for another item of equal or greater value (any price difference must be paid).
  • The sunglasses must be unused, in their original condition, and returned with all original packaging, tags, and accessories.

Return Shipping

  • Customers are responsible for all return shipping or courier costs.
  • We recommend using a tracked courier service, as CeYlOrA is not responsible for items lost or damaged during return transit.

Non-Exchangeable Items

We cannot accept returns or exchanges if:

  • The item has been worn, damaged, or altered.
  • The item is returned after the 7 day return period.
  • The original packaging or accessories are missing.

Faulty or Incorrect Items

  • If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of receiving your order. We will work with you to resolve the issue as quickly as possible.

Thank you for choosing CeYlOrA.

Nothing in this policy limits or excludes your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 (New Zealand).

Questions about a return? Message us — a real person replies.

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